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My loan application has been successfully completed with the great agent Cosmo Zuo. He is a detail oriented, result-driven agent; he is responsible and goes the extra mile!
During the shelter in place, this year’s refinance is a big challenge for both the customer and agent. Especially, some left over issues messed up my loan. Cosmo is very patient and uses his professional knowledge to walk me through each step and provide excellent service regardless of how difficult it is.
From calling third party customer providers to getting a document faxed to me, from contacting and arranging the Title company to wire transfer instructions, he pays close attention to all of the small meticulous tasks. He is communicative with me for each step ahead of time, he explained every document and operation process clearly. He also reminded me for related things, he not only followed up for the process and status for each ongoing task with other companies or Banks, but also organized everything ahead of schedule with high efficiency for the best results. His commitment and care of customer needs is phenomenal.
I just can’t thank him enough to express my deep satisfaction and happiness. I recommend your business to friends and colleagues without any hesitation. Thanks again for his excellent service. I hope your business continues to prosper!